Not made well. Slow customer service. Good looking tho.
Review by Jessica on 2 Jun 2024
I love the shape of the santa monica boot however, the boot is glued together and not sewn. They fall apart quickly. Sadly my boot cobbler said I should not buy them again. For $400 I wish the boot had lasted longer/ could be resoled.
TLDR: boots don't look like the photo, the zipper is now cheap looking, customer support offers no help and refuses to refund. Don't trust this company.
I would leave 0 stars if I could. The pair of boots I received in my order looked vastly different than the photographs on the website -- mainly the use of a corroded, cheap-looking ...Read MoreRead more about
YKK silver zipper not the photographed smooth, burnished rounded pull zipper. When I expressed my concern over this, they told me "it was just a minor change" -- when there is only one piece of hardware, it makes a BIG difference. The shape of the boots look different than the photos online and compared to the same exact pair a friend of mine has -- they are stubbier in the toe and shorter in the shaft. They look like something any fast fashion brand would sling out, not a handmade quality product. I reached out to customer support on January 23rd, providing photos of the boots I received. After 25 emails back and forth they finally said they would replace the boots I received for a pair with the original zipper, as advertised in the photos on their site. This was on February 29th. I confirmed the return of those boots via the shipping label your team provided and since have heard NOTHING despite my multiple follow-ups - email, calls, texts. Now it's mid April -- it has now been over a month of no responses, no new boots and/or a refund if they didn't intend to honor the remake of the boots.
This sort of behavior is absolutely unacceptable and I am disgusted by the shady and dishonest actions. DO NOT purchase from this company unless you want to have your money stolen and for customer support to lie to you and gaslight you for 2.5 months. Read LessRead less about
I'm typically a size 5.5/6 and I ordered a size 6. They are too big for me sadly, even with thick socks. I would recommend ordering down at least half a size.
I have to be honest, I was almost certain I’d been scammed, but the day the boots arrived I cried actual tears. I’ve worn them everyday since. I mean it when I say the pictures don’t do them justice. The quality is as good as they say, and they’re ridiculously comfortable. I’ve wanted a staple piece like this for years and finding these was a drea...Read MoreRead more about
m come true. If you’re considering ordering anything from this brand be prepared to wait but know the outcome is more than you imagine and definitely worth it! Read LessRead less about
It took almost a year if I recall correctly, but when the boots arrived they were beautiful. They are so comfortable and I get compliments every time I wear them. Worth the wait. Would have given them 5 stars if it didn't take so long to get my order.
